Self-Service: End-Customer - WIND-IS
Self-Service: End Customer

New Generation of Customer Services

Customer self-service (CSS) refers to customer initiated interaction technologies that empowers customers to serve themselves and find information they need without contacting customer support teams. 

CSS makes your customers more motivated to investigate your services; they are free to find answers, use how-to tutorials, and other support content on their own without the need for a service representative. It has been found that 81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative. CSS options vary to include different solutions ranging from FAQ pages to chatbots and knowledge base.

Significant Customer Satisfaction

Personalized Customer Service Experience

CSS doesn’t only contribute to eliminating downtime and enhancing agent productivity, but it also guarantees a highly personalized customer service experience; ultimately leading to a significant customer satisfaction. Moreover, it allows for a thorough and detailed data gathering process; this data is effortlessly collected as your users search, browse, and engage with support content, you’ll get a clearer picture of your customers, their pain points, and what they really think about your brand and products.

WIND-IS has a remarkable experience in CSS, we have successfully executed a number of CSS solutions across different organizations.
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Digital Assistant and AI

Remarkable experience in Customer Service

Our vast experience in financial sector, both banking and insurance institutions, has enabled us to have clear practical insights to build real helpful solutions. Customers are empowered to access all of their account information, conduct transactions, and receive notifications and updates on all new offers and services, as well as covering general inquiries without having to go through a time-consuming registration process.

  • Banking Digital Assistant (Chatbot)
  • Insurance Digital Assistant (Chatbot)
  • Transactional Chatbot
  • Customer Service AI Platform
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